Energy & Water Ombudsman Queensland
The Energy and Water Ombudsman Queensland (EWOQ) provide a free, fair and independent dispute resolution service for unresolved complaints with your electricity, gas or water supplier.
We provide this service for residential and small business energy customers across Queensland, and water customers in South East Queensland. We work directly with them to investigate and resolve complaints.
Our role is to:
- receive and investigate energy complaints in Queensland and water complaints in South East Queensland
- manage dispute resolution between customers and energy and water companies
- raise awareness of our services
- identify systemic energy and water issues.